Support
      Back to home
      1. Licenseware Knowledge Center
      2. Account and Support
      3. Support

      SLA Response times

      Licenseware endeavors to solve all issues and provide support within scope of this agreement within a timely manner, and aims to adhere to the below maximum response times:

      Type Description Response Time
      Critical Service outage/platform unusable 24 hours
      Medium Minor functionality unavailable 48 hours
      Support License/consultancy queries in app 48 hours