Guides for Licenseware: getting started, the apps, data sources, your account and troubleshooting.https://help.licenseware.io/enhttps://help.licenseware.io/account/security/https://help.licenseware.io/account/security/Licenseware SOC 2 Type 2 attestation, architecture and hosting, how traffic, data and sign-in are protected, and who to ask for a security questionnaire.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/https://help.licenseware.io/apps/Every Licenseware app: SIM, LCM, MDM, IFMP, ADM, RDM, ODBM, OJDM, OMWM, SAS and SSC.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/adm/overview/https://help.licenseware.io/apps/adm/overview/ADM finds who holds pieces of a Creative Cloud bundle, so you can choose single-app plans or the full suite per user.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/ifmp/overview/https://help.licenseware.io/apps/ifmp/overview/Infrastructure Mapper shows hosts, clusters and virtual machines so other apps can count licenses on the right hardware.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/lcm/overview/https://help.licenseware.io/apps/lcm/overview/LCM holds the contracts, licenses and renewal dates, and shows what you own against what is deployed.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/mdm/data-requirements/https://help.licenseware.io/apps/mdm/data-requirements/The device, software and virtualization fields Microsoft Deployment Manager needs before it can size a license.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/mdm/overview/https://help.licenseware.io/apps/mdm/overview/MDM works out which Microsoft products are deployed and which of them need a license, before a renewal or an audit.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/mdm/reports/deployment-overview/https://help.licenseware.io/apps/mdm/reports/deployment-overview/Every Microsoft product deployed, the license it needs, an estimated cost, and the devices that still need a check.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/odbm/overview/https://help.licenseware.io/apps/odbm/overview/ODBM works out which Oracle Database options and packs are in use, and the processor or NUP licenses that use requires.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/odbm/reports/effective-license-position/https://help.licenseware.io/apps/odbm/reports/effective-license-position/Oracle entitlements set against the processor and Named User Plus requirement, product by product.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/ojdm/overview/https://help.licenseware.io/apps/ojdm/overview/OJDM finds Java installs and works out which of them need an Oracle license, by processor, Named User Plus, or employee.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/omwm/overview/https://help.licenseware.io/apps/omwm/overview/OMWM works out which Fusion Middleware and WebLogic installs need a processor license, and which are covered by WebLogic Basic.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/rdm/overview/https://help.licenseware.io/apps/rdm/overview/RDM works out which Red Hat Enterprise Linux subscriptions you need, including backdated gaps and virtual guests.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/sas/overview/https://help.licenseware.io/apps/sas/overview/The domains and sample questions in the ITAM maturity assessment, so you know what you will be asked to score.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/sim/overview/https://help.licenseware.io/apps/sim/overview/SIM recognizes, matches and enriches raw inventory into a classified, costed estate, and where to go for each question.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/ssc/overview/https://help.licenseware.io/apps/ssc/overview/Keep the list of software you allow, let people request it, and see who is waiting for an answer.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/collector/https://help.licenseware.io/collector/A free agent for servers and client PCs that meters software use, so you can reclaim licenses nobody opens. Licenseware recommends it for every project.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/https://help.licenseware.io/data-sources/See every data source in Licenseware. Connect an API integration, add the Collector for software metering, and upload a file for a tool with no API.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/crowdstrike/https://help.licenseware.io/data-sources/crowdstrike/Connect CrowdStrike Falcon with an API client, or export installed applications from the Falcon console or API into the LICENSEWARE SIM template.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/lansweeper/https://help.licenseware.io/data-sources/lansweeper/Connect Lansweeper Cloud to Licenseware through the Lansweeper API, and check or fix the connection once it is set up.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/lansweeper-on-prem/https://help.licenseware.io/data-sources/lansweeper-on-prem/Export installed software by computer from Lansweeper On-Prem, format it for the SIM template, and run the SQL queries Microsoft Deployment Manager needs.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/map-toolkit/https://help.licenseware.io/data-sources/map-toolkit/Install the MAP Toolkit, set up its local database, scan your devices, and export the database as a .zip for Microsoft Deployment Manager.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/mem-template/https://help.licenseware.io/data-sources/mem-template/Fill the Microsoft entitlements template (MEM - Template) when a Microsoft License Statement does not carry the entitlement.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/ninjaone/https://help.licenseware.io/data-sources/ninjaone/Create a NinjaOne client app and enter its client ID, secret and instance URL in LICENSEWARE, or export installed applications for the SIM template.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/oem-template/https://help.licenseware.io/data-sources/oem-template/Load your Oracle license entitlements with the Oracle Entitlements Baseline CSV Template. This is how to get the template, fill it in and upload it.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/rvtools/https://help.licenseware.io/data-sources/rvtools/Install RVTools, connect to vCenter or ESXi, export all tabs to Excel and upload the file to Infrastructure Mapper. MDM reads the same VMware data.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/sentinelone/https://help.licenseware.io/data-sources/sentinelone/Connect SentinelOne to LICENSEWARE with your console URL and an API token, or export installed applications from the console or API for the SIM template.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/data-sources/vmware-powercli/https://help.licenseware.io/data-sources/vmware-powercli/Run the LICENSEWARE PowerCLI script on a Windows machine that reaches vCenter, then upload the VMware infrastructure output to Infrastructure Mapper.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/get-started/https://help.licenseware.io/get-started/Licenseware turns the inventory and contracts you already have into a license position, a saving, or a renewal case.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/get-started/create-account/https://help.licenseware.io/get-started/create-account/Sign up for Licenseware with Google or Microsoft single sign-on, or with an email and password.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/get-started/quickstart/https://help.licenseware.io/get-started/quickstart/Seven steps from an account to unused software: connect an API and the Collector, read SIM, review NEO Insights, extract a contract and find unused software.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/get-started/using-reports/https://help.licenseware.io/get-started/using-reports/Find the reports Licenseware builds from your data, see what each one needs and when it was last updated, and why a report may be missing.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/neo/https://help.licenseware.io/neo/NEO answers a licensing question, writes the three insight reports, and reads a contract you already hold in LCM.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/neo/reports/m365-license-optimization/https://help.licenseware.io/neo/reports/m365-license-optimization/Reclaim Microsoft 365 spend from inactive users, functional accounts, and web or mobile-only users on a desktop suite.Wed, 04 Nov 2026 12:49:47 GMThttps://help.licenseware.io/apps/lcm/allocations/https://help.licenseware.io/apps/lcm/allocations/Allocate a license to a SIM product with Track Deployment, or to a custom reservation, so the entitled quantity meets what is deployed.Tue, 03 Nov 2026 21:02:50 GMThttps://help.licenseware.io/apps/lcm/licenses/https://help.licenseware.io/apps/lcm/licenses/Find, add, edit and review a license in License and Contracts Manager, on its own or under a contract.Tue, 03 Nov 2026 21:02:50 GMThttps://help.licenseware.io/apps/lcm/reports/software-licenses-contracts/https://help.licenseware.io/apps/lcm/reports/software-licenses-contracts/How many contracts and licenses you hold, how spend splits by vendor and type, and which records are missing a value.Tue, 03 Nov 2026 21:02:50 GMThttps://help.licenseware.io/get-started/assets/https://help.licenseware.io/get-started/assets/Assets is the consolidated inventory view for a project: every hardware and software record from your sources, plus your contracts and licenses.Tue, 03 Nov 2026 21:02:50 GMThttps://help.licenseware.io/get-started/hardware-assets/https://help.licenseware.io/get-started/hardware-assets/The Hardware tab on Assets: every device from every source, with exclusions, bulk edits and the source priority for hardware and software data.Tue, 03 Nov 2026 21:02:50 GMThttps://help.licenseware.io/get-started/software-assets/https://help.licenseware.io/get-started/software-assets/The Software tab on Assets: every product, the raw installs behind it, Oracle data, and the mapping and exclusions every app reads.Tue, 03 Nov 2026 21:02:50 GMThttps://help.licenseware.io/collector/install/https://help.licenseware.io/collector/install/What the Collector agent is, which systems it runs on, and where the full install, update, and uninstall steps live.Tue, 03 Nov 2026 11:24:29 GMThttps://help.licenseware.io/get-started/collector/https://help.licenseware.io/get-started/collector/Why to run the Collector alongside an API (software metering), and the steps to create a key, install the agent, and see the data.Tue, 03 Nov 2026 11:24:29 GMThttps://help.licenseware.io/https://help.licenseware.io/Product guides for Licenseware, from creating an account through the apps, data sources and troubleshooting.Tue, 03 Nov 2026 11:24:29 GMThttps://help.licenseware.io/account/change-password/https://help.licenseware.io/account/change-password/Reset a forgotten Licenseware password from the sign-in page, or change it from Settings.Tue, 03 Nov 2026 09:47:43 GMThttps://help.licenseware.io/account/two-factor-authentication/https://help.licenseware.io/account/two-factor-authentication/Turn on two-factor authentication (2FA), also called multi-factor authentication (MFA), for your Licenseware account with an authenticator app.Tue, 03 Nov 2026 09:47:43 GMThttps://help.licenseware.io/apps/adm/reports/deployment-dashboard/https://help.licenseware.io/apps/adm/reports/deployment-dashboard/Find users who hold pieces of a Creative Cloud bundle, and decide per user whether single-app plans or the full suite is cheaper.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/ifmp/reports/device-details/https://help.licenseware.io/apps/ifmp/reports/device-details/AIX and IBM Power hosts, LPARs and pools, with the CPU entitlement those machines need before a license is counted.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/ifmp/reports/infrastructure-overview/https://help.licenseware.io/apps/ifmp/reports/infrastructure-overview/How many devices you have, which operating systems they run, and which rows are missing the hardware a license count needs.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/ifmp/reports/virtualization/https://help.licenseware.io/apps/ifmp/reports/virtualization/Which guest runs on which host, and which devices are missing a parent, a type, or a core count.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/lcm/renewal-reminder/https://help.licenseware.io/apps/lcm/renewal-reminder/Set Renewal Notice Days on a contract or a license so Licenseware emails you on that day and again at 90, 60 and 30 days after it.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/lcm/reports/renewals-lifecycle/https://help.licenseware.io/apps/lcm/reports/renewals-lifecycle/Which contracts and licenses renew in the next year, what has already expired, and which records are missing a date or an owner.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/mdm/reports/m365-license-optimization/https://help.licenseware.io/apps/mdm/reports/m365-license-optimization/Microsoft 365 seats you can reclaim or downgrade: inactive users, functional accounts, and frontline candidates.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/mdm/reports/office365-details/https://help.licenseware.io/apps/mdm/reports/office365-details/Who holds an Office or Microsoft 365 plan, which plans stack, and where an E3 or E5 assignment does not match use.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/mdm/reports/sql-server-details/https://help.licenseware.io/apps/mdm/reports/sql-server-details/SQL Server editions and core counts, including the host and cluster math that decides how many cores you license.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/mdm/reports/windows-server-details/https://help.licenseware.io/apps/mdm/reports/windows-server-details/Windows Server editions and versions, and whether Standard or Datacenter is the cheaper way to license each host.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/odbm/reports/database-consolidated/https://help.licenseware.io/apps/odbm/reports/database-consolidated/Oracle databases installed, the processor and Named User Plus licenses they need, and the hosts you still have to verify.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/odbm/reports/database-usage/https://help.licenseware.io/apps/odbm/reports/database-usage/Which Oracle Database editions, options and packs are used, and which of those still need someone to confirm the evidence.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/ojdm/reports/deployment/https://help.licenseware.io/apps/ojdm/reports/deployment/Where Java is installed, which versions are out of support, and the processor, Named User Plus, or employee licenses required.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/omwm/reports/fusion-middleware/https://help.licenseware.io/apps/omwm/reports/fusion-middleware/Fusion Middleware products installed, how completely they were recognized, and the processors those products need.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/omwm/reports/weblogic/https://help.licenseware.io/apps/omwm/reports/weblogic/WebLogic editions, whether a domain qualifies for WebLogic Basic, and the processors each edition needs.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/rdm/reports/deployment-overview/https://help.licenseware.io/apps/rdm/reports/deployment-overview/RHEL subscriptions consumed and still required, backdated gaps, and where a Virtual Datacenter subscription would cover the guests.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/sim/paid-vs-free/https://help.licenseware.io/apps/sim/paid-vs-free/Separate paid software from free, and read the license type, metric and price on each licensable product.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/apps/sim/reports/software-inventory/https://help.licenseware.io/apps/sim/reports/software-inventory/What the Software Inventory report tells you about cost, support risk, overlapping tools, and products still waiting to be classified.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/collector/reports/inventory/https://help.licenseware.io/collector/reports/inventory/The devices, software and hardware the Collector agents have reported, and what to do with a machine that is missing.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/data-sources/microsoft-graph/https://help.licenseware.io/data-sources/microsoft-graph/Connect Microsoft Graph to bring in Microsoft 365, Intune and Entra ID data, and check its syncs, runs and errors once it is configured.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/get-started/dashboard/https://help.licenseware.io/get-started/dashboard/The Licenseware Dashboard gives you a one-page summary of your estate: devices, operating systems, server products, upcoming renewals and spend.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/neo/insights-contracts/https://help.licenseware.io/neo/insights-contracts/What NEO writes from a contract already in LCM: the risk, the commercial terms, and a negotiation playbook.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/neo/reports/app-rationalization/https://help.licenseware.io/neo/reports/app-rationalization/Find categories where several tools do one job, and use The Rule of One to see which product to keep.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/neo/reports/software-risk-hygiene/https://help.licenseware.io/neo/reports/software-risk-hygiene/See exposure from end-of-support software, personal-use tools, unmanaged installs and distractionware in the inventory.Mon, 02 Nov 2026 20:54:29 GMThttps://help.licenseware.io/account/appearance/https://help.licenseware.io/account/appearance/Turn on dark mode in the Licenseware app from your user menu, and switch this handbook between dark, light and the system theme.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/lcm/contracts/https://help.licenseware.io/apps/lcm/contracts/Add one contract or a batch, then open the contract page for its licenses, allocations and documents.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/lcm/custom-fields/https://help.licenseware.io/apps/lcm/custom-fields/Add your own contract and license fields from Settings, so cost center, project or owner is on the record.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/lcm/documents/https://help.licenseware.io/apps/lcm/documents/Upload a contract PDF, scan or screenshot and let NEO extract the terms and licenses for you to review.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/sas/taking-the-assessment/https://help.licenseware.io/apps/sas/taking-the-assessment/Open the ITAM Maturity Self Assessment, invite someone to answer with you, and read the scores when every question is done.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/sim/end-of-support/https://help.licenseware.io/apps/sim/end-of-support/Find products at the end of support from Actionable Insights and the Lifecycle Risk table, so you can plan the upgrade.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/sim/exclude-software/https://help.licenseware.io/apps/sim/exclude-software/Keep personal, freeware or out-of-scope software out of every licensing calculation, from Product Exclusions or a product row.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/sim/map-unmatched-software/https://help.licenseware.io/apps/sim/map-unmatched-software/Map an unmatched or excluded install to a catalog product with Change Mapping, so that name, vendor and version match everywhere.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/sim/modify-product/https://help.licenseware.io/apps/sim/modify-product/Change a product's type, category and description, or one version's license type, metric and price, for your organization.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/apps/sim/overlapping-tools/https://help.licenseware.io/apps/sim/overlapping-tools/Find categories where several vendors do one job, then use the NEO rationalization report to choose what to keep.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/collector/agents/https://help.licenseware.io/collector/agents/Read agent status, run Collect now, Pause, Enable, Restart, Update, or Remove agent, and open an agent's hardware and timeline.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/collector/api-keys/https://help.licenseware.io/collector/api-keys/See the keys agents use to enroll, including each key's name, status, device count, and expiry. Secret values are not on this tab.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/collector/encryptor/https://help.licenseware.io/collector/encryptor/Use the PowerShell Encryptor to hash selected columns in Excel and CSV files before you share them, and keep a keymap.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/collector/unused-software/https://help.licenseware.io/collector/unused-software/Use the exclusive usage windows on Assets to find products and devices you can harvest or uninstall.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/collector/where-data-shows/https://help.licenseware.io/collector/where-data-shows/Find hardware and software the agent uploaded on Assets, with Licenseware Collector as the source.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/fleet/https://help.licenseware.io/data-sources/fleet/Connect Fleet so Licenseware can read device inventory, or export a file if you cannot connect.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/freshservice/https://help.licenseware.io/data-sources/freshservice/Connect Freshservice so Licenseware can read assets, or export a file if you cannot connect.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/ivanti/https://help.licenseware.io/data-sources/ivanti/Ivanti Neurons for ITAM is an API integration. Connect it in Licenseware, or export from Ivanti Endpoint Manager (EPM) for the SIM template.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/jamf-pro/https://help.licenseware.io/data-sources/jamf-pro/Jamf Pro is an API integration. Connect it in Licenseware, or export installed applications from macOS devices for the SIM template.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/jira-service-management/https://help.licenseware.io/data-sources/jira-service-management/Jira Service Management is an API integration. Connect it in Licenseware, or export devices and installed software for the SIM template.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/manageengine/https://help.licenseware.io/data-sources/manageengine/ManageEngine Endpoint Central (formerly Desktop Central) is an API integration. Connect it in Licenseware, or export for the SIM template.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/microsoft-defender-endpoint/https://help.licenseware.io/data-sources/microsoft-defender-endpoint/Connect Microsoft Defender for Endpoint to Licenseware through its API, so Licenseware pulls the software inventory on a schedule.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/proactivanet/https://help.licenseware.io/data-sources/proactivanet/Proactivanet is an API integration. Connect it in Licenseware, or export its CSV reports for MDM if you can't.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/topdesk/https://help.licenseware.io/data-sources/topdesk/Connect TOPdesk so Licenseware can read assets, or export a file if you cannot connect.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/data-sources/wiz/https://help.licenseware.io/data-sources/wiz/Connect Wiz so Licenseware can read cloud resources, or export a file if you cannot connect.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/get-started/datasources/https://help.licenseware.io/get-started/datasources/Upload files to a data source, download its template, check whether the upload worked, add to existing data, and reset a source's data.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/get-started/notifications/https://help.licenseware.io/get-started/notifications/See when Licenseware has finished processing your data, which data source it came from, and jump straight back to that source.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/get-started/projects/https://help.licenseware.io/get-started/projects/Use projects to keep each customer, vendor or engagement's data separate in Licenseware, and create, edit, share, brand and delete them.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/get-started/sample-data/https://help.licenseware.io/get-started/sample-data/Try Licenseware with built-in sample data, either when you sign up or in a new project, or by uploading an anonymised sample dataset yourself.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/get-started/upload-history/https://help.licenseware.io/get-started/upload-history/Check what you've uploaded to a data source, whether each upload was processed, and which files failed validation or processing.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/help/https://help.licenseware.io/help/How to get support, where to look when an upload, a sign-in or a report misbehaves, and where release notes live.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/help/troubleshooting/https://help.licenseware.io/help/troubleshooting/Where to look first when something in Licenseware doesn't work: failed uploads, missing reports, sign-in and email problems, and how to get help.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/neo/chat/https://help.licenseware.io/neo/chat/Open NEO chat, pick up a past conversation from History, or start a new one and ask a licensing question.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/neo/reports/https://help.licenseware.io/neo/reports/The three NEO insight reports: Microsoft 365 savings, overlapping tools, and software risk and hygiene.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/neo/support/https://help.licenseware.io/neo/support/Open the support chat in the corner of the app when the question is about the product, and ask for a person when you need one.Mon, 02 Nov 2026 18:28:45 GMThttps://help.licenseware.io/account/ai-data-protection/https://help.licenseware.io/account/ai-data-protection/Where Licenseware uses AI, what it reads, and how customer data is handled.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/account/delete-account/https://help.licenseware.io/account/delete-account/This article describes how to delete your user account and all data associated to it.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/account/eula/https://help.licenseware.io/account/eula/Where to find Licenseware's current End User License Agreement.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/account/sla/https://help.licenseware.io/account/sla/The maximum response times Licenseware aims for, by issue type: critical outages, minor functionality problems and in-app licensing queries.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/account/verification-email/https://help.licenseware.io/account/verification-email/This article explains what to do if you're unable to verify your email.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/adm/feature-list/https://help.licenseware.io/apps/adm/feature-list/What Adobe Deployment Manager works out from an install: the license requirement, and where a bundle does not fit.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/ifmp/supported-sources/https://help.licenseware.io/apps/ifmp/supported-sources/The API connections and file uploads Infrastructure Mapper reads, and where each one is set up.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/lcm/schema/https://help.licenseware.io/apps/lcm/schema/Canonical contract and license field names for the LCM template, the forms, the reports and exports.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/mdm/feature-list/https://help.licenseware.io/apps/mdm/feature-list/The Microsoft calculations in Deployment Manager: recognition, core counts, Software Assurance, and estimated cost.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/mdm/recognised-products/https://help.licenseware.io/apps/mdm/recognised-products/Microsoft products Deployment Manager recognizes out of the box. The list is not exhaustive.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/mdm/supported-sources/https://help.licenseware.io/apps/mdm/supported-sources/The API connections and file uploads Microsoft Deployment Manager reads, and where each one is set up.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/odbm/feature-list/https://help.licenseware.io/apps/odbm/feature-list/What Oracle Database Manager works out: options in use, processor and Named User Plus requirements, and cost.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/odbm/supported-sources/https://help.licenseware.io/apps/odbm/supported-sources/The file uploads Oracle Database Manager reads, and where each one is set up.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/ojdm/feature-list/https://help.licenseware.io/apps/ojdm/feature-list/What Oracle Java Deployment Manager works out: which installs need a license, and on which metric.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/omwm/coverage/https://help.licenseware.io/apps/omwm/coverage/The middleware product categories Oracle Middleware Manager recognizes and can place on a license.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/omwm/feature-list/https://help.licenseware.io/apps/omwm/feature-list/What Oracle Middleware Manager works out: products, WebLogic Basic eligibility, bundling, and processor requirements.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/rdm/data-requirements/https://help.licenseware.io/apps/rdm/data-requirements/The host, package and virtualization fields Red Hat Deployment Manager needs before it can size a subscription.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/rdm/feature-list/https://help.licenseware.io/apps/rdm/feature-list/What Red Hat Deployment Manager works out: subscriptions, backdated gaps, and virtual guests.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/sas/governance-dimensions/https://help.licenseware.io/apps/sas/governance-dimensions/The ITAM dimensions the maturity questions are grouped into, from governance and control through the hardware and software lifecycle.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/sas/who-to-involve/https://help.licenseware.io/apps/sas/who-to-involve/Which teams should answer the maturity questions, from the sponsor and ITAM through finance, security and operations.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/apps/sas/why-measure/https://help.licenseware.io/apps/sas/why-measure/Why a maturity score is worth taking: it shows where the process is thin before a renewal or an audit.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/collector/java/https://help.licenseware.io/collector/java/What the Oracle Java collector reports, where the binary comes from, and which app reads the file.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/collector/oracle-database/https://help.licenseware.io/collector/oracle-database/What the Oracle Database collection script gathers, how to request it, and which app reads the file.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/collector/red-hat/https://help.licenseware.io/collector/red-hat/What the Red Hat collector script gathers, how to run it on one host or many, and which two files to upload.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/device42/https://help.licenseware.io/data-sources/device42/This guide explains how to reliably extract Device name, Software name, Software version.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/flexera-fnms/https://help.licenseware.io/data-sources/flexera-fnms/Export installation and inventory data from Flexera (FNMS) as a custom report and upload it on the Flexera data source in Licenseware.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/flexera-lms-archive/https://help.licenseware.io/data-sources/flexera-lms-archive/This article provides guidance for customers using FlexNet Manager Suite to extract the Oracle LMS (License Management Services) evidence archive.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/flexera-oracle-infrastructure/https://help.licenseware.io/data-sources/flexera-oracle-infrastructure/How Flexera Oracle LMS CSV files are uploaded, and which Licenseware data source reads them.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/haloitsm/https://help.licenseware.io/data-sources/haloitsm/This guideexplains how to generate a CSV export of installed software across assets using the HaloITSM Configuration Management Database (CMDB) or Halo API.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/hcl-bigfix/https://help.licenseware.io/data-sources/hcl-bigfix/This guide explains how to generate a standardized CSV export of installed applications across managed endpoints using either the BigFix Web Reports Console.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/hyper-v-script/https://help.licenseware.io/data-sources/hyper-v-script/Run the Licenseware Hyper-V script to collect your hosts, clusters and VMs, then upload the output to Infrastructure Mapper.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/ifmp-template/https://help.licenseware.io/data-sources/ifmp-template/Fill in the IFMP template with your devices and their virtual relationships when your infrastructure tool isn't supported directly, then upload it.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/lcm-template/https://help.licenseware.io/data-sources/lcm-template/Upload contracts and licenses with the two-sheet LCM template, including required columns, dates and booleans.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/mdm-template/https://help.licenseware.io/data-sources/mdm-template/Fill in the MDM template with the Microsoft software installed on each device when your tool isn't supported directly, then upload it.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/microsoft-365-admin/https://help.licenseware.io/data-sources/microsoft-365-admin/This document explains how to extract data from Microsoft 365 / Office 365 Admin portal and upload it into Licenseware’s Microsoft Deployment Manager (MDM).Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/microsoft-intune/https://help.licenseware.io/data-sources/microsoft-intune/This guide explains how to extract software inventory from Microsoft Intune (Microsoft Endpoint Manager) for import into the Licenseware Software Inventory.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/minimum-data-schema/https://help.licenseware.io/data-sources/minimum-data-schema/The fields Licenseware needs from a data source, and why, so Licenseware can build the integration for a tool that is not listed yet.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/nmap-oracle-discovery/https://help.licenseware.io/data-sources/nmap-oracle-discovery/This guide walks you through discovering Oracle database instances on your network using Nmap, a free, widely available network scanning tool.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/ojdm-template/https://help.licenseware.io/data-sources/ojdm-template/Short article on how to complete the OJDM template and upload it to Licenseware OJDM appMon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/oracle-lms-script/https://help.licenseware.io/data-sources/oracle-lms-script/This article explains the Oracle LMS script, a utility used in licensing assessments and audit-related activitiesMon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/oracle-options-pack-usage/https://help.licenseware.io/data-sources/oracle-options-pack-usage/This article explains how to obtain and run the script, and how to share the output with Licenseware for further analysis.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/oracle-review-lite/https://help.licenseware.io/data-sources/oracle-review-lite/This article provides an overview of the Oracle Review Lite script.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/pdq-inventory/https://help.licenseware.io/data-sources/pdq-inventory/This guide provides step-by-step instructions for extracting software inventory data from PDQ Inventory for use with the Licenseware Software Inventory.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/qualys/https://help.licenseware.io/data-sources/qualys/This guide provides detailed instructions for extracting software inventory data from Qualys (Qualys Global AssetView and Vulnerability Management modules).Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/rdm-template/https://help.licenseware.io/data-sources/rdm-template/The RDM Template is a flexible way to run Red Hat subscription analysis when structured data is unavailable.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/sccm/https://help.licenseware.io/data-sources/sccm/How to export software and hardware from Microsoft System Center Configuration Manager for Licenseware.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/sccm-sim/https://help.licenseware.io/data-sources/sccm-sim/This document explains how to extract software inventory data from Microsoft System Center Configuration Manager (SCCM) for use in the Licenseware Software.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/servicenow/https://help.licenseware.io/data-sources/servicenow/The purpose of this document is to help ServiceNow administrators extract standardized software inventory data in a format that aligns with the Licenseware.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/sim-template/https://help.licenseware.io/data-sources/sim-template/Software Inventory Manager (SIM) enables rapid and flexible ingestion of software inventory data from virtually any discovery tool or data source.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/snow/https://help.licenseware.io/data-sources/snow/Export installed applications from Snow License Manager as a CSV report and upload it on the Snow data source in Licenseware.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/sophos/https://help.licenseware.io/data-sources/sophos/This guide provides step-by-step instructions for extracting software inventory data from Sophos Endpoint (Sophos Central) for use with the Licenseware.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/spiceworks/https://help.licenseware.io/data-sources/spiceworks/This guide explains how to extract software inventory data from Spiceworks Inventory (Classic On-Prem and Cloud) for import into the Licenseware Software.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/sql-server-management-studio/https://help.licenseware.io/data-sources/sql-server-management-studio/Find the edition of every SQL Server instance at once with SQL Server Management Studio and Central Management Servers, for Microsoft licensing.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/tanium/https://help.licenseware.io/data-sources/tanium/This guide explains how to retrieve a standardized dataset of installed applications across managed endpoints using either the Tanium Console.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/virtualization-and-hardware/https://help.licenseware.io/data-sources/virtualization-and-hardware/Multiple applications such as MDM, ODBM, OJDM and more can utilize data via the Infrastructure Mapper (IFMP) for virtual relationship and hardware.Mon, 02 Nov 2026 09:00:43 GMThttps://help.licenseware.io/data-sources/vmware-carbon-black/https://help.licenseware.io/data-sources/vmware-carbon-black/This guide provides step-by-step instructions for extracting software inventory data from VMware Carbon Black (Carbon Black Cloud) for use with the.Mon, 02 Nov 2026 09:00:43 GMT