Troubleshooting
Start with the problem that matches yours. Each one points to the page with the detail.
An upload failed
Section titled “An upload failed”Open Datasources, click the data source, and check its Validation Errors and Processing Errors. They say which file failed and why. See Upload history and Upload & manage data.
An API connection stopped syncing
Section titled “An API connection stopped syncing”A connection that needs attention shows a Needs Attention badge under Datasources, with the reason. See Check an API connection.
A report is missing or greyed out
Section titled “A report is missing or greyed out”A report only appears once all the data it needs has been processed. Hover over its card and open the ⋮ menu. The panel reads Missing data - click apps to upload and shows the icon of the app that needs data. See Reports.
You didn’t get the verification email
Section titled “You didn’t get the verification email”See Verification email issues.
You can’t sign in
Section titled “You can’t sign in”Reset your password from the sign-in page. See Change password.
Ask for a source, an integration, or an app
Section titled “Ask for a source, an integration, or an app”Use Contact at the bottom left of the sidebar, or speak to your Licenseware contact. Say what you need: a data source, an API integration, an app, or a report. For a new data source, include sample data. For an API, say that it is an API request, the purpose (for example push JSON from a CMDB, or extract an effective license position), the endpoints if you know them, the authentication method, and any API documentation you have. Licenseware reviews whether it can build a connector for it. A custom integration can be a paid piece of work.
An app request is logged and reviewed. What gets built depends on demand and capacity. A custom application, with a delivery date, is a paid engagement.
The Contact dialog is described on Help. The request is for the project you have open.
Still stuck
Section titled “Still stuck”Ask NEO Support, the chat in the bottom-right corner of the app, or email support@licenseware.io. Every support option is on Help.