SLA response times
These are the maximum response times Licenseware aims for, by type of issue. The binding terms are in the End User License Agreement on licenseware.io/legal.
| Type | Description | Response Time |
|---|---|---|
| Critical | Service outage/platform unusable | 24 hours |
| Medium | Minor functionality unavailable | 48 hours |
| Support | License/consultancy queries in app | 48 hours |